Critical Incident Management

Any event threatening life or safety, disrupting operations, requiring urgent response, or with potential long-term impact.

Identify location → Call 911 → Dispatch confirms → SOC notifies management → Supervisor assumes Incident Command.

Confirm incident type and location, establish perimeters, manage entry/exit, and secure the scene.

Maintain radio etiquette, move non-emergency traffic to alternate channel, handle one priority at a time.

Honest reflection after every incident builds trust, surfaces lessons learned, and drives continuous improvement.