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Module 04 of 06  ·  DCM

De-Escalation & Conflict Management

ConflictCommunicationSafety
20
Questions
90%
To Pass
18/20
Min Correct
DCM
Module
Step 1📖 Overview
Step 2🎞 Training Slides
Step 3✅ Assessment
Key Topics Covered
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Why De-Escalation Matters
Enhances safety, maintains professionalism, builds trust, reduces legal risk, and supports a controlled environment.
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Know Your Authority
Security authority applies within assigned property only. Officers observe, report, and de-escalate — not law enforcement.
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Reactionary Distance
Maintain 8–10 feet from potential threats. Observe hands and body language. Always position with a clear exit path.
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Effective Communication
Speak calmly, listen actively, give clear instructions, focus on resolution. Never argue, interrupt, or mirror aggression.
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Use Your Resources
Call for backup early, notify supervisors promptly, contact law enforcement when appropriate, follow reporting procedures.
Module Details

De-Escalation & Conflict Management

Module CodeDCM
Questions20
FormatMC + True/False
Passing Score90% — 18/20

Learning Objectives

Understand the importance and benefits of de-escalation
Recognize common conflict scenarios in the security environment
Apply effective communication techniques during confrontations
Maintain proper officer safety distance and positioning
Know when and how to utilize available resources
DCM — Training Presentation
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20 QuestionsMultiple choice and true/false format
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90% Required to PassYou need 18 out of 20 correct
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